PT Kejora Gemilang Internusa "PLANET BROADBAND"  & "Citi-link" INTERNET TERMS & CONDITIONS

PT. Kejora Gemilang Internusa provides its Prepaid Broadband Access Service called Planet Broadband and Citi-Link internet as they may exist from time to time. The concept is simple: establish a basic acceptable level of Internet Access Service based on Kejora BPL/PLAN (Broadband Powerline/Powerline Access Network) and Kejora Citi-Link Infrastructure and offer it to Subscriber with attractive price performance value. The following Terms and Conditions apply to all persons and/or business entities (´Subscribers´) using Kejora Prepaid Broadband Service (´Service´).

The Service is only available within the range of certain locations that make up Kejora Citi-Link and Planet Broadband BPL/PLA Network, which may change from time to time. Any coverage maps are based on the coverage of Kejora Point-of-Presence but not a guarantee of service coverage, which may vary from place to place.

The quality and availability of the Service may sometimes be affected by factors outside Kejora control - such as features or functionality of Subscriber Device(s), the number of people trying to use the network at the same time, the need for routine maintenance, virus attacks, peak demand, general power outage at the location where Subscriber is accessing the Service and faults in global telecommunication networks to which the Network is connected.

By registering to, or continued use of Kejora Prepaid Broadband Service (´Service´), or by using Kejora provided integrated Service and/or Equipment, Subscriber understands, accepts and agrees to use the Service in compliance with this Terms and Conditions which follow the common Internet usage best practice and shall have the same force and effect as if Subscriber had actually signed the Agreement.

If Subscriber chooses to access the Service, Subscriber does so at own risk and Subscriber is responsible for compliance with local laws, if and to the extent local laws are applicable. Kejora reserves the right to change the terms, conditions, and notices, including but not limited to the charges associated with the use of Kejora Prepaid Broadband Service (´Service´).

1.  Acceptable Use

1. Kejora grants the Subscriber, a non-exclusive, non-transferable, limited license to the Service, which is provided "as is"; "with all faults" and "as available" basis.
    

2. All bandwidth delivered to Kejora Prepaid Broadband Service's Subscriber is shared and in some cases burstable, therefore, Kejora is not in the position to offer Service Level Guarantee which indicates that the Service will be available to all Subscribers with certain level of quality at all times.
    

3. The Service shall be activated after Subscriber has signed the Application Form, purchase and pay the Kejora Activation Fee.
    

4. Subscriber agrees not to resell any aspect of the Service, whether for profit or otherwise, shares the assigned IP address (if provided) or Internet connection with any other entity to use the Service outside of the subscribers own premises.
    

5. Sharing the Service with another entity breaches this Terms and Conditions of Use and may constitute fraud or theft, for which Kejora reserve all rights and remedies.
    

6. Kejora will in its best endeavours, keep Internet access available continuously. However, Kejora makes no guarantees that access will be available at all times and shall not be held liable for any losses whatsoever that may be incurred by the Subscriber as a result of the Subscriber inability to gain access to the Internet.
    

7. The Network and the Services may from time to time require upgrading, modification, maintenance or other works. These may result in some or all of the Services becoming temporarily unavailable. In such cases, Kejora will do everything to keep the period of non-availability to a minimum; however, some interruption may be inevitable.
    

8. Kejora also assumes no responsibility and shall not be liable for any damages to or viruses that may infect Subscriber computer equipment or other property of the Subscriber access to, use of, or browsing the Internet, or downloading of any materials, data, text, images, video or audio via the Service.
    

9. Any arrangements made between Subscriber and any third party through the Service is at Subscriber sole risk and responsibility and Kejora expressly disclaims any liability for third party information or opinions or any linked website that arises under criminal or civil laws relating to defamation, intellectual property infringement, privacy, obscenity, or any other area of law.

2.  Subscriber Obligations

1. Subscriber is responsible for providing equipment capable of receiving and transmitting electronic data through a standard port (RJ-45) which technically and operationally compatible with the Service and Kejora will not provide technical support for equipment, network or software that is not part of the Service.
    

2. If the Service cannot be made to work at Subscriber location because of any cause, Kejora has no other liability if certain condition proves impossible to provide the Service for and Subscriber is entitled for total refund of any payment had been made to Kejora.
    

3. Subscriber will allow Kejora employees or contractors to access Subscriber premises, install and configure the Service and at a time that is convenient for Subscriber and Subscriber is also entitled to technical support (24 X 7) for the Service provided by Kejora via phone or email only.

3.  Subscription Termination

1. Kejora Prepaid Broadband Service is a prepaid service. Customer is required to purchase Top Up Voucher or pay by TT or cash and select the Service Plan thru Kejora Prepaid Web Self Care Website in order to use the Service.
    

2. Subscriber is free to restore the subscription throughout this notice period but Kejora reserves the right to charge a reconnect fee for any discontinued Service that is subsequently reconnected.
    

3. Subscriber may terminate the subscription at any time upon official notice to the Kejora Customer Care. After written notice of termination has been received, the termination of the Service will be effective at the end of the current Service Plan period.
    

4. Kejora may suspend or cancel a delinquent Subscriber at any time and for any reason including, without limitation, any breach of this Terms and Conditions of Use.
    

5. Subscriber will return all of the loaned equipment to Kejora (if provided) and will allow Kejora employees or contractors to access Subscriber premises to remove the Equipment and Kejora agrees to arrange a time that is convenient for Subscriber. Not returning the equipment in good condition is considered a default and Subscriber must pay Kejora the full retail cost of the repair or replacement.
    

6. In the case of service having a minimum contract period the subscriber will be charged an amount equivalent to 50% of the remainder of the contractual period upon subscription termination

4.  Payment Obligations

1. Kejora Prepaid Service Plan including its Value Added Services fee is posted on the Kejora's website. Kejora may change or modify or add to the fees it charges at any time. Such changes, modification or additions will be effective upon Subscriber acceptance of the new Service Plan. Subscriber should review the Kejora Website periodically to be aware of any changes to Service Plan�s subscription fee.
    

2. Subscriber must provide Kejora with accurate and complete billing information, including legal name/company, administrative contact, billing address, telephone number and credit card information (if required). Any changes to this information must be advised to Kejora within the current subscription month.
    

3. If current Service Plan expired, the Service is automatically suspended by Kejora Billing System at the end of expiration date and to restore the Service, Subscriber shall purchase Top Up Voucher and select the new Service Plan. If within 30 (thirty) days no Top Up Voucher credited to the Account or no Service Plan selected, Kejora has right to disconnect the cable to subscriber's location and customer must return equipment supplied by Kejora.
    

4. Suspension or cancellation of a delinquent Subscriber by Kejora will not, and does not relieve the Subscriber of responsibility for all charges accrued to the date of suspension or cancellation or for all late charges, collections fees or similar amounts incurred in connection with the subscription and may charge interest on all sums outstanding at the rate of maximum of 3% (three percent) per month.
    

5. Kejora Billing cycle is from month to month and falls due and payable on the 21st day of each and every moth a subscriber has a service with Kejora

5.  Liability

1. When using the Services which Kejora make available to Subscriber, Subscriber agrees:

   to abide by all applicable laws, regulations and codes of conduct and to be solely responsible for all things arising from the use of the Service;
    

2. not to infringe any third party rights, including without limitation, the intellectual property rights of others; give rise to civil liability, or otherwise violate any local, national, or international law;
    

3. not to damage, interfere with or disrupt access to the Service or do anything that may interrupt or impair its functionality;
    

4. not to publish, post, disseminate, distribute or otherwise transmit any defamatory, offensive, infringing, obscene, indecent or otherwise unlawful or objectionable material or information through the site or the Service nor use the Service for any chain letters, junk mail, ´spamming´ material or any other form of bulk communication or otherwise cause any liability for Kejora or any other user;
    

5. not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including rights of publicity and privacy; and
    

6. to abide by any other acceptable use policy or other terms and conditions which Kejora may specify from time to time which govern the use of the Service and as published from time to time on Kejora Website.
    

7. Subscriber expressly agrees that the use of the Service and browsing of the Internet are at Subscriber own risk. Neither Kejora nor any other party involved in creating, producing or delivering the Service is liable for any direct, incidental, special, consequential, indirect or punitive damages arising out of the access to, or use of, or inability to use the Service or any website or linked site to the Service or for the cost of procurement of substitute goods or services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through the Service or resulting from any unauthorized access to or alteration of transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangible property including legal costs and expenses, even if Kejora has been advised of the possibility of such damages.

6.  Privacy

Kejora will not disclose Subscriber information to any third party without Subscriber consent. Kejora may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong, including disclosure of Subscriber information, but only if Kejora are required to do so by law.

7.  Indemnity

Subscriber agrees to indemnify, keep indemnified, defend and hold Kejora and its parent companies, subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors (collectively the "Indemnified Parties") harmless from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any Indemnified Party and any claims or legal proceedings which are brought or threatened
arising from the use of, connection with or conduct on the Service or any breach by Subscriber of these Terms.

8.  General Information

1. These Terms and all other legal relationships between Kejora and Subscriber shall be governed by the laws of Republic of Indonesia, and are subject to the exclusive jurisdiction of the Indonesian Courts.
    

2. Kejora may assign its rights and obligations under these Terms and upon any such assignment Kejora shall be relieved of any further obligation hereunder.
    

3. In the event that any provision of the Terms conflicts with the law under which the Terms are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of these Terms will remain in full force and effect.
    

4. Kejora reserves the right to revise, amend or modify these Terms, other policies and agreements, and aspects of the Service itself. Notice of any revision, amendment, or modification will be posted on Kejora Website.

If you require any further information abut these Terms and Conditions or any aspect of Kejora Prepaid Planet Broadband Service, please call our staff.  All contact details can be found here - Contact Us